Support
Need help with Tandem? Start here, or email us directly.
Contact us
Email hello@tandemapp.love and we'll get back to you as soon as we can.
Frequently asked questions
How do I cancel my subscription?
Tandem Premium is billed through the App Store or Google Play, so it has to be canceled there — we can't cancel it for you from the app or this website. Visit our account page for direct links to each store's subscription settings.
How do I delete my account?
See our account deletion page for how to request it.
My partner didn't get my invite, or it says the invite isn't valid
An invite code can only be used once — if your partner already joined (or the invite was opened and consumed on a different device), generate a new one from the app's invite screen and share that instead.
Can Tandem staff see my reset answers or vault entries?
Our whole design goal is that this content is between you and your partner — see our Privacy Policy for exactly what we collect and how it's handled.
I found a bug, or have feedback
We'd love to hear it — email us using the address below.